FAQ
Frequently asked questions
How do I book an appointment?
Fill in the form on the Book a visit page, then send the request to the laboratory on WhatsApp (+252 639416857). We confirm the time with you. You can also call the laboratory.
How long does testing take?
Selected Phase 1 checks can take as little as 10 minutes. Allow one hour for full testing with a certificate. Complex cases may need advanced testing and more time.
How much does it cost?
We offer packages from initial advice to a full certificate. Ask for prices on WhatsApp before your visit. If you sell your rough gemstone to us, you pay no testing fee.
Will a quick test tell me if my stone is natural?
No. Phases 1 and 2 are preliminary; they cannot reliably establish natural or synthetic status or identify treatments. Those findings and a certificate require full testing (Phases 3 and 4).
My stone is already cut. Can I get a certificate?
Yes. We offer full testing and certificates for faceted gemstones, recording carat weight, dimensions, colour, cut shape and identification findings.
Can you tell me what my stone is worth?
Our reports identify the stone and record the test findings; they are not a monetary appraisal and do not guarantee a sale price. Independent findings do help you negotiate with wholesalers and brokers.
Can I use the report for international business?
Our reports can support export and international dealings. Our professional credentials are internationally recognised, but acceptance depends on the recipient’s requirements. Tell us where and how you plan to use it.
I am far from Hargeisa. Can you help?
Yes. Send clear photos to the laboratory WhatsApp (see the photo guide below). They help us give initial advice, but cannot provide a final identification or valuation.
What should I bring to the laboratory?
Your stones, clean and dry, any earlier reports, and a note of how you plan to use the report. If you are selling rough, there is no testing fee.
How do I pay?
Payment is made at the laboratory or as agreed on WhatsApp. There are no online payments on this website.